FAQs

When will my order be shipped?

Orders are usually processed and shipped within 1-5 business days after purchase.
If the item is hot, it can sometimes take up to 8 business days.
We rush to get items ready for our customers as quickly as possible.

How long does shipping take?

Shipping time varies as we ship worldwide from different fulfillment centers depending on your location.

Estimated delivery time:
7~12 business days (USA/Canada/Australia/UK/EU countries).
10~21 business days (Other countries)

Your tracking number will be updated within 1-3 business days after your order has been shipped.

What is your return policy?

Our guarantee
Return or exchange within 15 days from the date of delivery.
Request:

1.Items received within 15 days from the date of delivery.
2. Items received unworn, undamaged, unwashed and in original package.
3. We do not offer return of earrings.
4. Return shipping charges are at customer's expense.original shipping charges are non-refundable.
5. We do not accept returned items that were shipped directly without the address that we shipped to.
6. Please send the item(s) back to us via a local post office instead of express services such as DHL, UPS, TNT, and FEDEX.
  (If you choose one of the above express delivery options, you may incur import taxes and delivery may be delayed due to the customs clearance process.)

Tax Policy.
Import taxes and duties.
You are responsible for all import taxes and duties that may be charged when the item clears customs. When the ordered goods arrive in your country, you will have to pay taxes. We advise you to familiarize yourself with local tax regulations before ordering. Modvivi cannot advise you or inform you about tax rates and duties in your country.
If you refuse delivery of a package due to import duties or taxes, you assume full responsibility for all costs involved in returning the item to us.You are also responsible for any import duties or taxes incurred during the return process.

How do I return?

If you want to return the items, please email the customer first to get the return address:Sweetstarm@hotmail.com

What payment methods do you accept?

We accept Paypal.